Join as a Student or Parent with a Member Claim Code

Students and Parents who are invited by their director can join the organization with a Member Claim Code.

Who is this for? #

A student or parent who received a Welcome Email from your director that contains a Member Claim Code.

If your director asked students and parents to join their Presto Assistant organization using an Organization Code, visit this article instead.

Quick steps #

  1. In the Welcome Email, press the "Get Started" button.
  2. Choose your role, either "Parent" or "Student".
  3. Add your email address, a strong password, and read the Privacy Policy and Terms of Service.
    • You will use the email address provided in this step to sign in to Presto.
    • Make sure you see either Parent or Student at the top of the form.
  4. In the Member Info step:
    • Press the purple + Member Claim Code button
    • Enter the Member Claim Code from the Welcome Email and your email address
    • Confirm the data
  5. Complete your user profile and contact information.
  6. All done! Continue on to see the Dashboard.

Detailed steps #

  1. In the Welcome Email, press the "Get Started" button.

Welcome email highlighting the Get Started button.

Press the Get Started button in the Welcome Email
  1. Choose your role, either "Parent" or "Student".
    • These examples all show the sign up flow for a Student, but signing up with a Parent profile follows the same path.

Sign up page with Parent and Student options.

Choose either Parent or Student
  1. Add your email address, a strong password, and read the Privacy Policy and Terms of Service. If everything looks correct, then press the submit button and again in the confirmation dialog.
    • You will use the email address provided in this step to sign in to Presto.
    • Make sure you see Parent or Student at the top of the form (highlighted in green in the image below).

Sign up form highlighting the Director role at the top and the submit button at the bottom.

Create your Presto user profile

Confirmation dialog highlighting the submit button.

Press the submit button in the confirmation dialog
  1. In the Member Info step:
    • Press the purple + Member Claim Code button
    • Enter the Member Claim Code from the Welcome Email and your email address
    • Confirm the data is correct and press the "Yes, Claim" button

Member Info page highlighting the button that reads Member Claim Code.

Press the Member Claim Code button

Member Claim Code form with completed info fields and submit button highlighted.

Add the Member Claim Code from the Welcome Email and your email address

Member Claim Code form confirmation dialog with submit button highlighted.

Confirm that the data is correct and press the "Yes, Claim" button
  1. Complete your user profile and contact information. The gender and date of birth fields are optional for adults.
    • Note: Parents might not see the "Profile Info" step.

Profile Info form with the submit button highlighted.

Complete the Profile Info form and press the submit button

Contact Info form with the submit button highlighted.

Fill out contact information, then press the button
  1. All done! Press the Continue button to go to the student or parent dashboard.

Final screen of Onboarding steps with the Continue button highlighted.

Press Continue to start using Presto Assistant!

Troubleshooting #

  • If you see an error message that reads "Claim Code must be at most 6 characters", make sure to check your Welcome Email for the Member Claim Code. It will always be six characters long.

Member Claim Code form with error highlighted on hte Member Code input field.

The Member Claim Code will be six characters long. Check your Welcome Email.
  • If your director asked you to join the group using an Organization Code (like "mvhsband" or similar), then refer to this article to learn more about that process.

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