Join as a Student or Parent from the Welcome Email

Students and Parents who are invited by their director can join the organization.

Who is this for? #

A student or parent who received a Welcome Email from your director.

Tip

If your director asked students and parents to join their Presto Assistant organization using an Organization Code like "prestohsband", visit this article instead.

Detailed steps #

  1. In the Welcome Email, press the "Get Started" button.

Welcome email highlighting the Get Started button.

Press the Get Started button in the Welcome Email
  1. Add a strong password, and read the Privacy Policy and Terms of Service. If everything looks correct, then press the submit button and again in the confirmation dialog.
    • The email address will be pre-filled with the email address where you received the Welcome Email.
    • You will use the email address provided in this step to sign in to Presto.

Tip

To quickly claim your member, use the same email address where you received the Welcome Email.

Sign up form highlighting the Director role at the top and the submit button at the bottom.

Create your Presto user profile

Confirmation dialog highlighting the submit button.

Press the submit button in the confirmation dialog
  1. In the Member Info step:

Press the "Claim" button and skip to the next step.

Member Info page highlighting the claim button.

Press the Claim button

If you used a different email address from where you received the Welcome Email, you will need to enter the Member Claim Code from the Welcome Email:

  • Press the purple Member Claim Code button.
  • Enter the Member Claim Code from the Welcome Email and your email address.
  • Confirm the data is correct and press the "Yes, Claim" button.

Member Info page highlighting the button that reads Member Claim Code.

Press the Member Claim Code button

Member Claim Code form with completed info fields and submit button highlighted.

Add the Member Claim Code from the Welcome Email and your email address

Member Claim Code form confirmation dialog with submit button highlighted.

Confirm that the data is correct and press the "Yes, Claim" button
  1. Complete your user profile and contact information. The gender and date of birth fields are optional for adults.
    • Note: Parents might not see the "Profile Info" step.

Profile Info form with the submit button highlighted.

Complete the Profile Info form and press the submit button

Contact Info form with the submit button highlighted.

Fill out contact information, then press the button
  1. All done! Press the Continue button to go to the student or parent dashboard.

Final screen of Onboarding steps with the Continue button highlighted.

Press Continue to start using Presto Assistant!

Troubleshooting #

  • Error: No member found matching the code and email address
    • This means the combination of Member Claim Code and Email do not match an existing member profile. We usually see this error when the email address you entered is different from the one where you received the Welcome Email.
    • Often times this means a student Member Claim Code is being claimed by a parent. Reminder: all students and parents will have separate accounts in Presto Assistant.

Member Claim Code form with error highlighted above form buttons.

When a Member Claim Code and email do not match an existing member profile, you will see this error.
  • Error: Duplicate Submission
    • If you attempt to submit a duplicate combination of Member Claim Code and Email, you will see this error.
    • Please use a different combination of the two items.

Member Claim Code form with error highlighted above form buttons.

If you attempt to submit a duplicate combination of Member Claim Code and Email, you will see this error.
  • Error: Claim Code must be at most 6 characters
    • If you see an error message that reads "Claim Code must be at most 6 characters", make sure to check your Welcome Email for the Member Claim Code. It will always be six characters long.

Member Claim Code form with error highlighted on the Member Code input field.

The Member Claim Code will be six characters long. Check your Welcome Email.
  • If your director asked you to join the group using an Organization Code like "mvhsband" or similar, refer to this article to learn more about that process.

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