I forgot my password. How can I sign in?

Who is this for? #

Any Presto Assistant user — student, parent, director, or administrator — who cannot remember their credentials to sign in.

Why is this needed? #

• All "usernames" in Presto Assistant are an email address.
• Most users have a single email address that they use to sign in and switch between organizations.
• The Presto Assistant staff has no way to decode any user's password. All users have to reset their own password.

Detailed steps #

1. From the login screen, press the "Forgot password?" link.

2. Enter the email address you use to sign in to your Presto Assistant account and press the "Submit" button.

3. Check your email for a password reset email. The subject will be "Password Reset Instructions for Presto Assistant", and the sender is no-reply@presto-assistant.com. Click on the purple "Reset Password" button.

4. On the Reset Password form, create a new password that follows our strong password rules. Press the purple "Update Password" button when you are ready.
   • Remember that more complicated passwords are best! Team Presto recommends a great app like 1Password to store all of your complicated, unique passwords.

5. If you see an error that reads "You may not reuse your current password", then you have remembered your password! 🎉 You can press the "Login" link near the bottom of the page to sign in.

6. When you create a new password successfully, you'll be automatically signed in to Presto Assistant. If you are a member of more than one organization, use the Profile menu in the upper right corner to switch between organizations.